Contact us
Real people, real answers. Most emails get a reply within one business day.
Get in touch
Email: info@clearbagsmarket.com Phone: +1 (573) 903-1169 Support hours: Monday to Friday, 9:00 AM – 5:00 PM Central Time
Business address
Chafai Services LLC (trading as ClearBagsMarket) 2372 E Valley Dr Hermann, MO 65041 United States
Please note: this is our business address. You never need to mail anything here. Returns are handled by email. See our Refund Policy.
What to include
To get a fast, useful answer, include:
- Your order number (it starts with #, and it is in your confirmation email)
- The email address you used at checkout
- For damage or defect claims, a photo of the problem
Common questions, answered fast
Where is my order? Orders ship within 1 to 2 business days. Standard Shipping arrives in about 10 to 14 business days in total, and Expedited in about 6 to 10. Your tracking number is emailed at dispatch — allow 24–72 hours for the first carrier scan to appear.
Can I return this? Yes. Email us within 30 days of delivery. You don’t need to send anything back.
Will this bag get me into my stadium? Check the venue's current published clear-bag policy against the dimensions on the product page. Venues set their own rules and change them, so we cannot guarantee entry anywhere. Our bags allow a ±0.5" measurement tolerance.
Do you ship to my country? We ship to the United States and the European Union, with free tracking on every order.
How do I change my order or address? Email us right away. We can change an address or cancel while your order is still processing (1 to 2 business days), but not after it ships
Wholesale, bulk and press
Ordering for a school, team, venue or corporate event? Email info@clearbagsmarket.com with "Wholesale" in the subject line and tell us quantities and your timeline.
Partnerships, collaborations and press
For guest posts, product features, reviews, interviews or collaboration ideas, email Kayla Marie, our Product Designer & Writer, at kayla@clearbagsmarket.com.
