Refund policy
Refund & Return Policy
Last updated: July 24, 2026
We want you carrying a bag you actually like. If something is wrong with your order, or the bag simply is not what you expected, you have 30 days to send it back and we cover the return shipping.
The short version
- 30 days from the day your order is delivered
- Free returns — we email you a prepaid label
- Exchanges welcome — same price, no extra charge
- Refunds in 5–10 business days once your return reaches our warehouse
- No restocking fee
What we can accept back
To be refunded or exchanged, an item needs to be:
- In new, unused condition, with no marks, scuffs, scratches or odors
- With all original tags still attached
- In its original packaging, including dust bag, strap and any inserts it shipped with
Clear vinyl and TPU show handling marks easily, so please try the bag indoors and keep the packaging until you have decided.
What we cannot accept back
- Items marked Final Sale or Clearance on the product page
- Personalized, monogrammed or custom-printed bags
- Gift cards
- Items returned after the 30-day window has closed
- Items returned without a return authorization
How to start a return
- Email info@clearbagsmarket.com with your order number and which items you are sending back. One line on why helps us improve the product pages, but it is not required.
- We reply within one business day with a prepaid return label and your return authorization number.
- Pack the item in its original packaging, attach the label, and drop it off with the carrier.
- We email you when it arrives and again when the refund is issued.
Please do not send anything back before you have a return authorization — unannounced packages can sit unidentified at the warehouse for weeks.
Exchanges
Tell us what you want instead when you email us. If the replacement is the same price, there is nothing further to pay and we ship it as soon as your original item is scanned by the carrier. If the replacement costs more, we send a payment link for the difference. If it costs less, we refund the difference.
Refunds
Once your return is inspected at our warehouse, we issue the refund to your original payment method. Expect 5–10 business days for it to appear, depending on your bank or card issuer. We refund the full amount you paid for the item, including any tax. If your bank has not posted the refund after 10 business days, email us with your order number and we will send you the processor's transaction reference.
Damaged, defective or wrong items
If your bag arrives damaged, has a faulty zipper or seam, or is simply not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will send a replacement immediately at no cost, or refund you in full — your choice. You will not need to return the damaged item unless we specifically ask.
Manufacturing defects that appear during normal use within 90 days of delivery are also covered by replacement or refund.
Cancelling an order
We aim to have orders in the hands of the carrier within 24–48 hours, so cancellation windows are short. Email us as soon as possible and we will cancel and refund in full if the order has not yet shipped. Once it has shipped, treat it as a standard return.
Lost or undelivered packages
If tracking shows delivered but you do not have the package, check with neighbors and your building's mail area first, then email us within 14 days of the delivery scan. We will open a claim with the carrier and either replace or refund your order.
If tracking has not updated for 10 business days, contact us and we will treat the package as lost and reship it.
Address errors
We ship to the address you enter at checkout. If it is incorrect and the package is returned to us, we will reship it once you confirm the correct address, at no charge to you. If the package is delivered to the incorrect address you supplied and cannot be recovered, we are not able to refund it.
International returns
Free return shipping applies worldwide. If you were charged import duties or VAT on delivery, those are levied by your own customs authority and are not ours to refund — you can usually reclaim them directly from your customs authority using the return proof, and we will supply whatever documentation you need.
EU and UK customers
In addition to the 30-day policy above, if you are a consumer in the EU or UK you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our policy is more generous, so in practice the 30-day window applies. To use the statutory right specifically, email us a clear statement that you are withdrawing from the contract. Nothing in this policy limits your rights under EU or UK consumer law.
Return address
Returns are received at our fulfillment warehouse. The full address is printed on the prepaid label we send you — please use that label rather than the business address on our contact page, so your return is logged against your order.
Questions
Chafai Services LLC — ClearBagsMarket info@clearbagsmarket.com | +1 (573) 903-1169
