Refund policy

Last updated: August 21, 2026

The short version

  • 30 days from delivery to report a problem or request a refund
  • Damaged, defective, or wrong item: full refund or a free replacement, your choice. You never need to send anything back.
  • Changed your mind: refund of the item price. The original shipping charge is non-refundable, and there's nothing to send back.
  • No return shipping, no prepaid labels, no waiting for a warehouse to receive anything. Every resolution happens by email.

If something arrived damaged, defective, or wrong

Email info@clearbagsmarket.com within 30 days of delivery with your order number and a photo of the issue. We'll get back to you within 1 business day with your choice of:

  • A full refund, or
  • A free replacement, shipped at no cost to you

You do not need to send the original item back. Once we confirm the issue from your photo, we process your refund or ship your replacement.

Manufacturing defects that show up during normal use within 90 days of delivery are covered the same way, full refund or free replacement, even outside the standard 30-day window.

If you changed your mind

Email us within 30 days of delivery with your order number. We'll refund the price you paid for the item. The shipping charge from your original order is not refunded, since that cost was already incurred getting the item to you. You keep the item, there's nothing to send back.

What's not eligible

  • Items marked Final Sale or Clearance on the product page
  • Requests made after the 30-day window has closed (90 days for manufacturing defects)

Refund timing

Once your refund is approved, we process it within 1 to 2 business days. From there, it typically takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer. If it hasn't shown up after 10 business days, email us your order number and we'll send you the processor's transaction reference.

Cancelling an order

We aim to have orders in the hands of our shipping partner within 1 to 2 business days, so cancellation windows are short. Email us as soon as possible and we'll cancel and refund in full if your order hasn't shipped yet. Once it has shipped, the standard return process above applies.

Lost or undelivered packages

Full detail on lost, stolen, or stalled packages is in our Shipping Policy. In short: if tracking shows delivered but nothing arrived, contact us within 14 days of the delivery scan and we'll open a carrier claim and replace or refund your order. If tracking hasn't moved in 10 business days, contact us and we'll treat it as lost and reship at no cost to you.

Address errors

We ship to the address you enter at checkout. If it's incorrect and the package is returned to us, we'll reship it once you confirm the correct address, at no charge. If it's delivered to the incorrect address you supplied and can't be recovered, we're not able to refund it.

Shipping outside the United States

We don't currently ship internationally. When we do, we'll update this policy with destination-specific terms.

Questions

Chafai Services LLC, ClearBagsMarket
info@clearbagsmarket.com | +1 (573) 903-1169